Built to be here when it matters.
Markets will test your resolve. Your custodian shouldn't add to the uncertainty.
You've chosen to hold bitcoin through cycles, through volatility, through whatever comes next. That decision deserves a custody partner built for the same horizon.
Our promise is simple: you will have access to your bitcoin when you need it.
What we mean by continuity
Continuity isn't about promising perfection. It's about remaining functional when circumstances turn difficult:
- When regulations shift unexpectedly
- When markets move sharply
- When infrastructure fails somewhere in the chain
- When multiple things go wrong at once
These moments happen. We've built Ficha so they don't become moments where you wonder if you can reach your bitcoin.
Why custody relationships fail
When custody breaks down, the pattern is usually the same: access becomes conditional. Suddenly there are queues, limits, or silence when you need answers.
This happens when:
- Too much depends on too few. One provider, one jurisdiction, one team making all the decisions.
- The business model needs your activity. They lend, they trade, they need volume. When that stops working, so does your access.
- Nobody knows who decides. Informal governance works until it doesn't.
- Systems only work in good weather. Everything runs smoothly until load spikes or a component fails.
We've structured Ficha to resist these failure modes. Not by hoping they won't happen, but by designing around them.
How we stay reliable
Continuity isn't a feature we added. It's how we've chosen to operate.
We do one thing well
Custody is our entire focus. We don't lend, we don't trade with your bitcoin, we don't build products that put your access at risk.
No single point of failure
People, providers, locations, processes. We've designed redundancy into each layer because any one of them could face disruption.
Clear lines of authority
When pressure arrives, we don't improvise. Approval paths are defined, duties are separated, and incident procedures are rehearsed.
Withdrawals are always withdrawals
Accessing your bitcoin follows stable policy, not ad hoc judgment calls. The rules don't change based on market conditions.
Holding ourselves accountable
We believe you should be able to evaluate whether we're living up to this commitment. Over time, that means:
- Stable policies that don't shift under pressure
- Pricing you can understand and predict
- External verification as we grow (attestations, audits, independent controls review)
- Communication during incidents that is honest and useful
For where we operate and why, read Locations.
What we share, what we protect
Transparency isn't about publishing everything. It's about giving you what you need to evaluate this relationship with confidence, without creating vulnerabilities in the process.
What we share
The nature of the custody relationship. Your rights and how withdrawals work. Fees you can understand. Policies that are stable, dated, and versioned.
What we protect
Key management details, physical security specifics, exact thresholds and timing, identities of people in sensitive roles. A security blueprint helps attackers more than it helps you evaluate us.
When things change
Our policies are written to endure. When something important changes, we tell you directly. No buried footnotes. Every version is dated and archived. If an incident affects your access, you'll hear from us with honesty: what happened, how it affects you, and what we're doing about it.
Earning confidence over time
No single document can prove we're trustworthy. Trust is built through consistent behavior, verified over time. As we grow, we add layers of independent verification: control reviews, reserve attestations, audits appropriate to what we do.
You're planning for the long term. So are we.
