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Privacy Policy

Effective date: December 6, 2025

This Privacy Policy describes how Ficha Group S.A. ("Ficha", "we", "our", or "us") collects, uses, stores, and protects personal information in connection with our website and services.

Ficha is committed to respecting user privacy. Our approach is based on data minimization, security, and legal compliance. We collect only what is necessary to operate securely, comply with applicable regulations, and provide our services. We do not sell personal data, monetize user behavior, or engage in advertising-based data practices.

1. Privacy Principles

Ficha operates under the following principles:

  • Data minimization: We collect only the information necessary to provide our services and meet legal obligations.
  • Purpose limitation: Personal data is used only for clearly defined operational, security, and compliance purposes.
  • No monetization: We do not sell, rent, or trade personal information.
  • Security-first: Information is protected using administrative, technical, and physical safeguards.
  • Transparency: We explain our practices in clear and accessible language.

2. Information We Collect

2.1 Information provided by you

Depending on your interaction with Ficha, we may collect:

  • Contact information (such as name and email address)
  • Account credentials
  • Identity verification information required by law
  • Transaction-related information when you buy, sell, or transfer bitcoin
  • Communications you send to us, including support requests and inquiries

2.2 Information collected automatically

When you access our website or services, we may collect limited technical information, including:

  • IP address
  • Device type and browser information
  • Access logs related to system security and reliability

Ficha does not use behavioral tracking, advertising cookies, or third-party analytics tools designed to profile users.

3. Purpose of Processing

We use personal information only for the following purposes:

  • To create, manage, and maintain user accounts
  • To provide bitcoin custody, buying, selling, and transfer services
  • To comply with applicable laws and regulations, including Argentine requirements
  • To prevent fraud, unauthorized access, and misuse
  • To communicate with users regarding their accounts or service-related matters
  • To maintain the security and integrity of our systems

We do not use personal data for advertising, profiling, or behavioral analysis.

4. Legal Basis and Regulatory Compliance

Ficha Group S.A. processes personal data in accordance with applicable Argentine laws, including Law No. 25,326 (Personal Data Protection Law) and related regulations.

Certain information is collected and retained to meet legal and regulatory obligations, including identity verification, anti-money laundering, and recordkeeping requirements. Such information is used strictly within the scope required by law.

5. Data Sharing

Ficha does not sell personal data.

We may share personal information only in the following limited circumstances:

  • With service providers who assist in operating our systems and services, under strict confidentiality and security obligations
  • With regulators, courts, or public authorities when required by law
  • To protect the rights, safety, or security of Ficha, its users, or the public

Any third party receiving personal data is required to process it in a manner consistent with this Privacy Policy and applicable law.

6. Data Retention

Personal information is retained only for as long as necessary to:

  • Provide our services
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

When personal data is no longer required, it is securely deleted or anonymized in accordance with our internal procedures.

7. Security Measures

Ficha implements layered security measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include:

  • Access controls and role-based permissions
  • Encrypted storage and secure communications
  • Operational procedures designed to limit data exposure
  • Periodic review of systems and controls

While no system is completely secure, Ficha designs its operations to reduce risk and limit potential impact.

8. Your Rights

Under Argentine law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal data, where legally permitted
  • Object to or limit certain processing activities

Requests may be submitted using the contact information below. Certain requests may be limited by legal or regulatory requirements.

The National Directorate for Personal Data Protection (Agencia de Acceso a la Información Pública) has authority to hear complaints and claims related to personal data protection.

9. Cookies and Tracking Technologies

Ficha uses only essential cookies necessary for basic website functionality and security.

We do not use advertising cookies, social media trackers, or behavioral analytics tools.

10. International Data Transfers

If you access Ficha from outside Argentina, your personal data may be processed or stored in jurisdictions with different data protection laws.

Ficha applies consistent privacy and security standards regardless of where data is processed.

11. Changes to This Privacy Policy

Ficha may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

Any updates will be published on this page with a revised effective date.

12. Contact Information

For privacy-related inquiries or requests, you may contact:

Ficha Group S.A.

Email: privacy@ficha.com

Address: Castillo 1366, Buenos Aires, Argentina

Privacy at Ficha is not a feature or a differentiator. It is a baseline expectation for any service entrusted with long-term capital.